XAT 2014 Question 44


Read the following case-let and choose the best alternative for the questions that follow.

Ajay was thinking deeply about a problem that his organization, a business consulting company, faced. Globalization had affected his company like many other companies. Despite the downturn, the current revenues remained healthy. However, Ajay knew it was inevitable that the company could not do business the same way. The complexity of managing the business had increased with time. Consultants were under pressure to deliver good and innovative solutions. The organization had consultants from different age groups having a good mix of domain and industry expertise. It was a flat organization with three levels. The biggest challenge for Ajay was to have consultants with latest knowledge who would also earn revenues. Getting additional business was a challenge as all the consultants were busy and it was very difficult to hire new consultants.

Question 44

Some of the consultants were adept at applying old solutions to new problems. Ajay was not very
sure if this would work for long. Some of the clients had complained about the performance of
old and reputed consultants. Ajay was mulling over the following five solutions to tackle this problem.

1.Decrease time spent on client interaction and increase time spent for generating solutions.
2.Increase support staff to help consultants to remain updated.
3.Decrease the number of simultaneous projects handled by consultants.
4.Make it compulsory for consultants to work on inter-industry and inter-domain problems.
5.Recruit more consultants.
Which of the following would be the best sequence of decisions taken by Ajay (starting from immediate to distant)?


Statement 1 as the course of action is out of the question. Therefore, 1 is the course of action which need not be taken immediately. Therefore, options A and E are eliminated. Given that Ajay wants to make situations better, statement 3 should be one of his initial course of actions. Therefore, option D is eliminated. Among the remaining options, option B is the appropriate one.
The answer is option B.

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