The main objective of Service Level Management is

A) To ensure that an agreed level of IT service is provided for all current IT services
B) To create and populate a Service Catalogue
C) To ensure that sufficient capacity is provided to deliver the agreed performance of services
D) To carry o…

Question

The main objective of Service Level Management is

A) To ensure that an agreed level of IT service is provided for all current IT services
B) To create and populate a Service Catalogue
C) To ensure that sufficient capacity is provided to deliver the agreed performance of services
D) To carry out the Service Operations activities needed to support current IT services

Suri Gangula · Answer

SLM (Service Level Management) function is ensure that everything in business process is going as per the agreed terms.

So, the main objective of Service Level Management is to ensure that an agreed level of IT service is provided for all current IT services.

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