XAT 2020 Question 36

Instructions

Read the situation below and answer the 3 associated questions:
When Deepti opened the package, she was aghast. She received cotton pillow covers instead of satin pillow covers, she had ordered. Deepti ordered them for her father from a popular e-commerce website that hosted products of many sellers.
Confused, Deepti contacted the seller’s office using the details given on the package. The seller’s representative profusely regretted and promised to send the satin pillow covers at no extra cost. He added that Deepti need not return the cotton covers she received. Deepti happily accepted the deal.
A few days later, Deepti received another package from the seller. Unfortunately, this package also contained cotton pillow covers. Completely disillusioned with the seller’s professionalism, Deepti decided to put to use these cotton pillow covers also.

Question 36

A few days later, Deepti received an email from the e-commerce website, requesting her to share feedback about the seller. Deeply frustrated with the overall online purchasing experience, she deliberately ignored it.
Later that evening, over supper, her father opined that the balcony curtains needed to be changed. He suggested that they be bought from a local shop. “If something went wrong, we could at least yell at the seller,” he added.
Deepti stared at her laptop and began writing her feedback.
What would Deepti DEFINITELY achieve by giving feedback?

Solution

Deepti initially did not give any feedback. She thought of giving feedback after her father mentioned that at least you can yell at the seller if you bought from a local shop. With this, we can infer that Deepti thought of venting her frustration by giving feedback.

The answer is option B.



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