XAT 2019

Instructions

Read the following caselet and answer the questions that follow:

The Public Relations Department of an organization has spent only 4 crores of its allocated 16 crores on publicity. There are 2 months left in the financial year. Due to shortage of officers, the Assistant Director, Operations has been given an additional charge of publicity. Because of his other commitments, he is unable to find time to undertake tasks such as baseline study, ascertaining communication needs, testing proposed messages and media channels, deciding optimum periodicity, measuring impact, etc. He also argues spending the rest of the budget is unnecessary because their regular programs are already widely known. His boss, the Director, however, feels that only by utilizing the entire budget can a similar amount be demanded the next year. He also thinks that there is nothing like enough publicity.

Question 31

Which of these is the best course of action for the department?

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Question 32

Which of these new developments, if true, would most justify a larger utilization of the advertising budget?

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Instructions

Read the following caselet and answer questions that follow:

Sanchit group of Hospitals seeks to improve the success rate and patient satisfaction rate by 100% in the next year. However, the management can't afford to send doctors for professional development outside the country nor afford purchasing more equipment. As an in-house measure, the managing board thought of having doctors with high patient satisfaction to mentor those with less. Most of the doctors found it an interference by the management, judgmental and an expression of distrust. There were, however, some isolated few who found it a novel way of learning from each other. The doctors felt the management should instead increase consultancy fees and spend more on recruiting more paramedics who could spend time with patients, rather than blame doctors and decided to call it quits. For the management, this would mean loss of patients.

Question 33

Consider the following actions:

1. Conduct a survey of all stakeholders and ascertain their needs and suggestions.
2. Build consensus among doctors and paramedics on a possible way forward.
3. Prepare an action plan that details the road map along with financial implications.
4. Design differential service packages based on the affordability of the patients.
5. Run a brainstorming session among the leading doctors of the area.

Which of the following sequence of actions is most appropriate for the hospital administration in achieving their goal?

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Question 34

Which of the following decisions is most likely to satisfy all the stakeholders?

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Question 35

Given the current situation, which of the following is the most interactive and effective way to increase the learning among paramedics and doctors?

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Instructions

Read the following caselet and answer the questions that follow:

Thakur Raja, a young cabinet minister, glanced through the notes of his secretary regarding the recent controversies on ‘Racket’, the most popular game of the country. While International Racket Association (IRA) has agreed to implement Drug Testing Code (DTC), the Racket Club which controls the entire Racket related activities had some reservations regarding the initiative. A majority of the citizens eagerly awaited their country's participation and performance at the international competitions during the Champions Trophy. Due to the popularity of the game, 70% of the total revenue associated with the game originates from the country. Hence, the Racket Club has earned high bargaining power with the IRA and can influence decisions not aligned with its interests. Three of the most popular and senior players of the Club, including the captain, are against the imposition of DTC citing security reasons. A decision against the interests of these players might result in law and order problems throughout the country. Other players support the decision of their senior colleagues and if the Racket Club refuses, players may support the rebel Counter Racket Club, a new national level initiative. The Counter Racket Club can challenge the monopoly of the Racket Club, if it succeeds in attracting some popular players.

Raja was a great soccer player and has major reservations against racket. According to him, racket has negative influence on the country’s youth and distracts them from productive work. He also considers drug testing as an essential feature of any sports and games across the world. As the new cabinet minister for Youth and Sports, he needs to take some important decisions on this contentious issue.

Question 36

If Thakur Raja wants to create a lasting impact, the most reasonable option for him is to:

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Question 37

Identify the best argument for Raja to decide in favor of the IRA.

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Question 38

According to DTC, each athlete/sportsperson needs to submit their schedule for the next three months specifying an hour each day when they can be randomly tested for drugs. DTC also ensures the confidentiality of the submitted schedule by:

i. Limiting access of player-supplied information only to two senior officers.
ii. Allowing these officers to access the schedule of only those sports persons who are randomly selected for testing.
iii. Introducing similar security features for DTC database as is the case with financial institutions.

The top three popular players realize security is the only reason for them to get a favorable decision from Raja. Hence during discussions, they should focus on all options except:

Video Solution
Instructions

Read the following caselet and answer the questions that follow:

Mrs. Bhalla is the principal of ‘Happy Public School’. While it is a private school, the trust is socially sensitive and as part of their “Spread Happiness Policy” provides quality education to many needy students from low income neighborhood for free. She received a strange complaint from some of the affluent parents regarding their discomfort with allowing poor children to study along with their kids. They were concerned more about their manners, habits and language than about schooling. They wanted the trust to either start a separate shift for such children or remove them from the school since they are supporting them. On the other hand, the parents of the poor children complained of bullying and teasing and shared their concern regarding the mental trauma their children undergo. While Mrs. Bhalla, by no means wants to yield to the demands of the affluent parents, she also cannot ignore them since some of them have been making substantial donations to the school.

Question 39

Which of the following is most likely to get the affluent parents to accept the school’s policy?

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Question 40

While Mrs. Bhalla understands the problems of overcrowded classrooms and classroom management, she foresees in them an opportunity to develop more sensitive and self-motivated learners.

Mrs. Bhalla is considering the following actions:

1. Take the student and teacher councils on board and seek their ideas to redress the challenge the school faces.
2. Brainstorm with teachers and students on a strategy to engage all learners in teams for meaningful learning and healthy relationships.
3. Encourage students for self-learning and teachers into more supervisory roles to ensure discipline.
4. Engage students in a process of periodic reflection so that they can get in touch with their thoughts, feelings and actions towards self and others.
5. Create achievement based student groups to encourage competition and ease classroom management.

Which of the following combination of actions would be most effective in developing sensitive and self-motivated learners?

Video Solution
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