Instructions

Read the following caselet and answer questions that follow:

Sanchit group of Hospitals seeks to improve the success rate and patient satisfaction rate by 100% in the next year. However, the management can't afford to send doctors for professional development outside the country nor afford purchasing more equipment. As an in-house measure, the managing board thought of having doctors with high patient satisfaction to mentor those with less. Most of the doctors found it an interference by the management, judgmental and an expression of distrust. There were, however, some isolated few who found it a novel way of learning from each other. The doctors felt the management should instead increase consultancy fees and spend more on recruiting more paramedics who could spend time with patients, rather than blame doctors and decided to call it quits. For the management, this would mean loss of patients.

Question 34

Which of the following decisions is most likely to satisfy all the stakeholders?

Solution

The hospital management has to amicably resolve the situation so that all the stakeholders -management, doctors, paramedics and patients - are happy. The hospital management also wants to improve the patient satisfaction and the success rate. The doctors feel the management should spend more on recruiting more paramedics who could spend time with patients. The passage states that ‘For the management, this (recruiting more paramedics) would mean loss of patients’. Thus an increase in paramedics is ruled out. In such a scenario, it would be suitable if the management manages with existing doctors/paramedics by increasing their incomes, and augmenting the ambiance of the hospital.

Hence, the correct answer is option A.


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