In the fol lowing passage there are blanks. each of which has been numbered. These numbers are printed below the passage and against each. five words are suggested. one of which fits the blank appropriately. Find out We appropriate word in each case.

Sotris Trust is the basic tente for all relationships , so building an enviroment or trust is one of the (1) important things one can do to (2) a positive work environment. It is a philosophy that must be demonstrated in everything you and your staff do. Trust is about doing what you say you are going to do and be ing who you say you (3). It is about showing your staff in everything you do that you are reliable. responsible and accountable and that they can (4) on you for consistency. Also letting them know you (5) the same for them. When your’words and behaviour are congruent you (6) trust. It will take some time for your staff members to learn that you are a person of your word. If they see that you are consistent you will build trust, but if they see that your words don’t match your behaviour their trust in you will be (7). The unfortunate thing about trust is that it takes a long time to build, but is very fragile and breaks easily. Once broken, it takes an (8) longer time to regain, and it may never be fully rebuilt. Therefore it is of primary importance that you are (9) of all your words and behaviour and ensure that they are worthy of your employee’s trust. Even while dealing with uncomfortable situations if you are honest and upfront it will make things (10), for everyone.