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Read the following caselet and answer the questions that follow:
You are a Human Resource (HR) Manager in the HR Department of Vikash Educational Charitable Trust. You organize and support recruitment and training, provide secretarial support for disciplinary investigations and keep personnel records of staff. You report to Ms. Deelipa, one of the two Senior HR Managers who reports to the HR Director.
The new induction training program has been a roaring success. All new induction courses for the next 12 months have been tightly scheduled. This morning, you receive a call from Mr. Surya, the Head of the Trust requesting you to train eight newly recruited teaching assistants before they start their job next month. You explain that all the slots are fully booked for the next 3 months, but he insists that the new teaching assistants be trained immediately, to hopefully reduce turnover among them. You speak to Deelipa, who wants you to deal with the issue on your own.
Review the following responses that you wish to communicate to Mr. Surya:
1. Inform him that once the schedules are drawn up, it is not possible to effect any change as the reputation of the Trust would be at stake.
2. Suggest that a new agency may be permitted to run induction sessions for these teaching assistants, as a special case.
3. Tell him that if some inductees dropout in the first month, at least some teaching assistants can be accommodated.
4. Tell him that since no space is available in the induction training sessions for three months, you, as the HR manager would conduct induction sessions for them after office hours.
Select the best of the following responses in the descending order of effectiveness.
Mr. Surya, the Head of the Trust is requesting to train eight newly recruited teaching assistants before they start their job next month. Even though all the slots are fully booked for the next 3 months, the training of the new teaching assistants is crucial. As the slots are fully booked for the next 3 months, a new agency can be appointed for the task of training. Thus, statement 2 is the best possible action. In case 2 is not possible, then it would be fair for the HR Manager to conduct induction sessions for training after office hours. Thus, statement 4 can be followed next. In case both 2 and 4 are not possible, it would be prudent to honestly inform the Head that some teaching assistants could be accommodated only if some inductees dropped out in the first month. Hence, statement 3 follows next. Also statement 1 can only be the last possible course-of-action due to it being confrontational in nature.
Hence, the correct answer is option D.
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