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The main objective of Service Level Management is

A) To ensure that an agreed level of IT service is provided for all current IT services
B) To create and populate a Service Catalogue
C) To ensure that sufficient capacity is provided to deliver the agreed performance of services
D) To carry out the Service Operations activities needed to support current IT services

Which functions are included in IT Operations Management?

A) IT Operations Control and Facilities Management
B) Network Management and Application Management
C) Facilities Management and Release Management
D) Technical Management and Change Management

The tropic of cancer does not pass through which of these Indian states ?

A) Madhya Pradesh
B) West Bengal
C) Rajasthan
D) Odisha

Which of the following BEST describes a Service Desk?

A) A dedicated number of staff handling Incidents and service requests
B) A process within Service Operation providing a single point of contact
C) A dedicated number of staff handling service requests
D) A dedicated number of staff answering questions from users

Junk e-mail is also called ______

A) Spam
B) Spoof
C) Sniffer script
D) Spool

Ayurveda Owes its Origin to

A) Yajurveda
B) Atharvaveda
C) Rigveda
D) Samaveda

5 C in an OF?

A) 5 Cards in an Old Fan
B) 5 Circles in an Olympic Flag
C) 5 Colors in an Old Football
D) 5 Colors in an Old Flag

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