Read the following scenario and answer the THREE questions that follow.
MultiKrack, one of the oldest FMCG companies in Eastern India, was run by the Malhotras, a traditional business family, for generations. The organization believed that key positions should be held only by family members and close friends.
But, as the organization grew in size, the top management decided to bring in fresh thinking and fill key positions from premier management institutions. The need for such a decision was also brought upon by changes in consumer preferences, which the top management felt could be best handled by recruiting premier talent from the younger generation (Gen Z).
MultiKrack drew the best talent, from premier management institutions, by offering highly attractive salaries. The first batch of Gen Z management trainees joined MultiKrack. Anindita was one of the seven management trainees recruited. She reported to Uday, a senior manager, who directly reported to the top management.
A few months passed. Anindita was a valuable member of her team and the top management was impressed with her. However, the other management trainees left the organization. In their exit interviews, they shared the condescending behavior of senior management as the reason for their departure. Some even left MultiKrack to join organizations that paid lesser than what MultiKrack paid. The top management understood that the seniors belonged to a different generation; they found it difficult to appreciate the intergenerational differences. The top management felt it was high time to do something about the senior management’s behavior towards the juniors.
Which of the following actions, considered by the top management, will BEST enable change in the senior management's behavior?
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