Instructions

Read the following caselet and answer the questions that follow:

You are a Human Resource (HR) Manager in the HR Department of Vikash Educational Charitable Trust. You organize and support recruitment and training, provide secretarial support for disciplinary investigations and keep personnel records of staff. You report to Ms. Deelipa, one of the two Senior HR Managers who reports to the HR Director.

Question 27

For the post of Consultant Professor in the Trust, two internal candidates, Mr. Rana and Mr. Charan were interviewed. Mr. Charan was selected as he was considered to be academically gifted with impressive leadership skills, even though he had less experience than the other. Three days later, Mr. Rana came to your office complaining that the selection was unfair as he had more experience than Mr. Charan.

Which of the following is the best way to handle the issue raised by Rana?

Solution

Mr. Charan was selected as he was considered to be academically gifted with impressive leadership skills, even though he had less experience than Mr. Rana. The best way to handle the issue raised by Rana would be to empathize with him and state that the process was fair. Option D and E would be too rude and unprofessional as Mr. Rana has every right to voice his grievance. Option B does not help in resolving the situation. Moreover, it is too ‘bureaucratic’ in nature. Option C is not a better option when compared to option A as it does not provide Mr. Rana with details of the assessment which would help him in his understanding of the situation.
Hence, the correct answer is option A.


Create a FREE account and get:

  • All Quant Formulas and shortcuts PDF
  • 15 XAT previous papers with solutions PDF
  • XAT Trial Classes for FREE

    cracku

    Boost your Prep!

    Download App