Instructions

Read the following scenario and answer the THREE questions that follow.

Comprehension:
KindCare hospital, located in the small industrial town of Chinar, is one of the largest hospitals within 50-kilometers radius. It is well-regarded among the locals for emergency services.
However, for critical surgeries, they prefer to travel to the nearest city Shamili, which is 100 kilometers away.

When KindCare was established 50 years ago, the town was still in its early stages of development. Consequently, the hospital needed to incorporate several facilities within its premises, including a 24-hour cafeteria, to accommodate needs of the patients and their relatives who would come from nearby places. Another facility that KindCare built and takes pride in is its state-of-the-art testing lab. It is the most sought-after testing lab in Chinar even today when many independent labs have come up around KindCare. Moreover, many other facilities have also come up in the surrounding area of the hospital such as pharmacies, food joints, hotels etc. Further, a standalone pharmacy chain has gained a strong foothold in Chinar as they expand their reach into Tier-3 cities.

When it comes to KindCare, a significant proportion of its patients are outpatients with a substantial number seeking emergency services. As the sole 600-bed hospital in the region, KindCare plays a crucial role in medical services, and receives generous funding from two major corporations operating locally, further enabling KindCare to cater to the growing medical needs of the community.

During the COVID-19 pandemic, KindCare made significant investment in enhancing internet connectivity, enabling many doctors, and the majority of administrative staff, to seamlessly work remotely. This investment also allowed KindCare to bring in doctors from other cities through remote care.

Further, COVID-19 was a wakeup call for KindCare to enhance their infrastructure. Though KindCare made significant improvements, they kept the major renovations on hold due to the constant flow of patients. KindCare believes that if the held renovations are not taken up on an urgent basis now, the operations at the hospital will get obstructed.

Question 45

KindCare needs to maintain a large inventory of medicines and other auxiliary supplies in their storage unit. The storage unit ensures adequate and timely supply to Intensive Care Unit and the emergency services, and always runs to capacity. The renovation team suggests that the storage unit be shut down for seven days for urgent renovation. However, the hospital building being old, in the past, renovation work had stretched beyond estimated time.
Which of the following actions BEST ensures KindCare operates efficiently during the renovation of the storage unit?

Solution

Option C is the correct answer because shutting down the cafeteria is a low-impact decision that does not affect the hospital's ability to provide medical care. The cafeteria, while important for the comfort of patients, their families, and hospital staff, is not directly linked to critical operations like emergency services, ICU operations, or outpatient care. Relocating the storage unit to the cafeteria temporarily ensures that the hospital's inventory of medicines and supplies is close and easily accessible during the renovation of the primary storage unit. This decision allows KindCare to continue operating efficiently without disrupting critical medical services. Additionally, there are other food options available in the surrounding area, such as food joints and restaurants, making this a practical and effective solution.

Option A: This option is incorrect because reducing the capacity of emergency services would severely impact the hospital's ability to serve patients in need of urgent care. Emergency services are a core strength of KindCare and one of the main reasons it is highly regarded by the locals. Halving this capacity would not only compromise the hospital's reputation but also endanger lives by turning away patients who rely on these services. Renovating the storage unit part by part is a time-consuming approach that would delay the renovation, adding unnecessary operational challenges and prolonging disruption. This option poses significant risks and is less effective than relocating the storage unit.

Option B: This option is highly disruptive and impractical. Shutting down most of the hospital would significantly affect its ability to serve the community, especially since it is the only major hospital in the region. Many patients, particularly outpatients and those requiring ICU care, would face severe inconvenience or even harm. While running the emergency ward on outside supplies might be feasible, relying on external supply chains introduces delays and logistical complexities. This option would create unnecessary disruption and undermine the hospital’s primary role in the community, making it far less effective than Option C.

Option D: This option is less effective because relocating the storage unit to a rented space an hour away would introduce logistical delays and inefficiencies. In a hospital setting, timely access to medicines and auxiliary supplies is critical, particularly for the ICU and emergency services. A storage facility located far from the hospital would make it difficult to ensure adequate and timely supply, potentially jeopardizing patient care. While this option avoids shutting down any part of the hospital, it introduces operational risks that are unnecessary when a more practical alternative (relocating the storage unit to the cafeteria) is available.

Option E: This option is not a practical solution for the immediate problem at hand. Building a new storage facility is a long-term solution that would take months or even years to complete, during which the hospital would still need to address the urgent renovation of the existing storage unit. The immediate need is to ensure the hospital continues operating efficiently during the seven-day renovation period, and this option fails to address that requirement. While expanding storage capacity may be a good idea in the future, it is irrelevant to solving the current issue.


Shutting down the cafeteria and temporarily relocating the storage unit ensures that KindCare can continue to operate efficiently without disrupting its critical services. The cafeteria is a non-essential facility in the context of hospital operations, and its temporary closure would not impact the hospital's ability to provide medical care. Relocating the storage unit to the cafeteria keeps the inventory accessible and eliminates the logistical challenges of moving supplies to a distant location. Moreover, patients and their families can utilize the other food joints and restaurants that have developed around the hospital, minimizing the impact of the cafeteria's closure.


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