Q.27 Four alternative summaries are given below the text. Choose the option that best captures the essence of the text. There is no doubt that anonymity leads people to act out in ways they normally wouldn't. For many, this means increased anti-social behaviour and, in comments sections, an uncharacteristic tendency to insult and attack. Diane Mapes wrote a good column on this two years ago, in which she noted that faceless communication leads to disinhibition, whether its online, in a car or on the phone with a customer-service representative. "Between out-of-control customers, vituperative online posters and road-raging drivers, it’s hard to find an individual who hasn't succumbed to the siren song of faceless, consequence-free communication," she wrote. Psychologists even have a name for the online phenomenon: "online disinhibition effect". a The roots of the online disinhibition effect lie in the anti-social behaviour of people. b Anonymity encourages people to display their natural instincts of anti-social behaviour. c When communication is anonymous people frequently display anti-social behaviour. d Online disinhibition effect leads to out-of-control customers, vituperative online posters and road-raging drivers.