SBI Clerk 07 OCT 2012

Instructions

For the following questions answer them individually

SBI Clerk 07 OCT 2012 - Question 91


A ‘Call’ means -

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SBI Clerk 07 OCT 2012 - Question 92


Prospect means -

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SBI Clerk 07 OCT 2012 - Question 93


KYC means -

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SBI Clerk 07 OCT 2012 - Question 94


The collective perceptions and impressions people have formed about an organisation, its products and/or its services, is known as its—

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SBI Clerk 07 OCT 2012 - Question 95


Good customer service is an extended arm of -

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SBI Clerk 07 OCT 2012 - Question 96


Acompany’s ability to perform in one or more ways that competitors cannot or will not match is known as its

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SBI Clerk 07 OCT 2012 - Question 97


An audio or video advertising announcement, usually presented on television, radio or in a movie theater is called—

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SBI Clerk 07 OCT 2012 - Question 98


Electrical goods such as TVs, videos, stereo systems etc, used for home entertainment are known as -

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SBI Clerk 07 OCT 2012 - Question 99


A very large market segment or wide collection of smaller segments is called—

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SBI Clerk 07 OCT 2012 - Question 100


Customer Retention can he ensured by—

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