[Download PDF] SBI Clerk 07 OCT 2012 Paper with Solutions

Instructions

For the following questions answer them individually

SBI Clerk 07 OCT 2012 - Question 91

A ‘Call’ means -

Prospect means -

KYC means -

The collective perceptions and impressions people have formed about an organisation, its products and/or its services, is known as its—

Good customer service is an extended arm of -

Acompany’s ability to perform in one or more ways that competitors cannot or will not match is known as its

An audio or video advertising announcement, usually presented on television, radio or in a movie theater is called—

Electrical goods such as TVs, videos, stereo systems etc, used for home entertainment are known as -

A very large market segment or wide collection of smaller segments is called—

Customer Retention can he ensured by—